Framing = To Lure into Deception

In this Thinkibility Boost we will explore the relation between thinking and framing.

In visual arts and particularly cinematography, framing is the presentation of the visual element in an image, especially the placement of the subject in relation to other objects.

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Framing can make an image more aesthetically pleasing and keep the viewer’s focus on the framed object(s).

Something similar happens with mass communication. In essence, framing theory suggests that how something is presented to the audience (called “the frame”) influences the choices people make about how to process that information. The basis of framing theory is that the media focuses attention on certain events and then places them within a field of meaning.  Framing involves social construction of a social phenomenon – by mass media sources, political or social movements, political leaders, or other actors and organizations.

Framing is in many ways tied very closely to Agenda Setting theory. Both focus on how media draws the public’s eye to specific topics – in this way they set the agenda. But Framing takes this a step further in the way in which the news is presented creates a frame for that information.

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Political Framing

This is usually a conscious choice by journalists – in this case, a frame refers to the way media as gatekeepers organize and present the ideas, events, and topics they cover.

Most of the time framing is a technique used by politicians or their advisers to favor a wished representation of the facts, usually when things went wrong.

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Political Spinning

This is called spinning. The main objective is to lure the public into  believing propaganda. A standard approach used in “spinning” is to reframe, reposition, or otherwise modify the perception of an issue or event, to reduce any negative impact it might have on public opinion.

Spinning might be discovered by misleading or false

  • Metaphors: To give an idea or program a new meaning by comparing it to something else. See for an analysis of political metaphor here.
  • Stories (myths and legends): To frame a subject by an anecdote in a vivid and memorable way. For an introductory text, see story telling in politics.
  • Traditions (rites, rituals and ceremonies): To pattern and define an organization at regular time increments to confirm and reproduce organizational values.
  • Slogans, jargon and catchphrases: To frame a subject in a memorable and familiar fashion. Here a list of political sloganscatch phrases, buzzwords and jargon.
  • Artifacts: To illuminate corporate values through physical vestiges (sometimes in a way language cannot). Look here for 25 Amazing Political Artifacts From the New-York Historical Society
  • Contrasts: To describe a subject in terms of what it is not. For an introduction read Contrast in Presentations Creates Contour

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Cold Cases –

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What could we learn from solved cold cases? What has caused that the case is solved after years of investigations without results? What were the reasons that a solution was waiting for discovery, but never did? Solved cold cases are illustrative for how we think wrongly.

In September 1961, 25-year-old Lucy Johnson, mother of one, was at her home in Surrey, British Colombia. She was not seen the next day. Or the next. Or for the next 52 years.
For one reason or another, Lucy was not reported missing until four years later. Obviously, this raised questions, and suspicion fell on her husband Marvin. Police even dug up the husband’s backyard in search of a body, but they found nothing. Decades passed, Marvin died, and there seemed no hope of solving the case.

 

According to Wikipedia, a cold case is a crime or an accident that has not yet been fully solved and is not the subject of a recent criminal investigation, but for which new information could emerge from new witness testimony, re-examined archives, new or retained material evidence, as well as fresh activities of the suspect.

However, it is not always new and fresh information that helps to solve the case, but new perceptions. Even new information tends to be interpreted in old perceptions. Information is not perception.

Lucy’s daughter Linda, a small child at the time of her mother’s vanishing posted ads in newspapers and other media outlets in search of clues. Then in 2013, she received a phone call. The woman on the other end of the line claimed to be Linda’s stepsister, whom she’d never known existed. The woman said their mother Lucy was alive and well, living with a whole new family in the Yukon.

 

Sometimes a viable suspect has been overlooked or simply ignored due to then-flimsy circumstantial evidence, the presence of a likelier suspect (who is later proven to be innocent), or a tendency of investigators to zoom in on someone else to the exclusion of other possibilities (which goes back to the likelier suspect angle)—known as “tunnel vision”

However unbelievable the claim sounded, Linda followed up it. Sure enough, her mother was not the victim of foul play as suspected. She’d simply fled to another life. Marvin had abused her, claimed Lucy, and when she’d tried to leave with her daughter, he’d stopped her. So she just took off on her own.

 

In our view, solved cold cases are excellent vehicles to study thinking methods, as what students and scientists are supposed to do at the  Thinkibility University. At its East Wing they are excellent in Reverse Engineering of Thinking Strategies we wrote earlier about.

When Linda visited the caller to check whether the woman in question was indeed her Laura, she recognized her mother immediately.

 

The people working there are not trained as criminal investigators but will use systematic and deliberate creative thinking techniques. Not only to improve forensic investigations but improving thinking methods in general. For scientific research as well for daily practical thinking.

As you might notice in the following mind map, little attention is given to the role of perception in this example of a  Crime Scene Investigator Job Description:

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The following books could be good starting points to be studied by the East Wing:

Solving cold cases happen when limiting thoughts and behaviors are challenged.

But how to challenge “limiting thoughts and behaviours”?

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Group Obedience

Have you ever stopped yourself from speaking up at a meeting because you felt that the idea or suggestion would not be appreciated or ridiculed? Groupthink is a phenomenon where the desire for group cohesiveness and a quick decision cloud the judgment of the people in the group. The decision taken is often less than ideal. Consequently, identifying warning signs of groupthink is vital. 

images (1)Bay of Pigs was a plan that many knew in advance would fail. Yet the American President J.F. Kennedy went ahead with the plans to try to invade Cuba despite the fact that several of the general knew that the plan would backfire.

Another example is the Challenger explosion, which was a disaster that occurred in 1986 where seven people died. Engineers of the space shuttle knew about some faulty parts months before takeoff, yet the signs were ignored to avoid negative press and the shuttle was launched. 

imagesFeelings of unanimity and morality within the group lead to the members thinking that everyone agrees. Members of the group may be afraid of controversy and there may be a pressure to conform to the group’s decision. In some cases, there is a pressure to make a quick decision and the group may work with incomplete information. This may result in an idea that is not balanced. Or it may result in a family going to Abilene despite the fact that no one wants to go. ScreenShot2012-01-27at115851AM

The Abilene Paradox was coined by Jerry B. Harvey, and author of “The Abilene Paradox and Other Meditations on Management”. 

There are a number of ways to avoid groupthink such as finding negative points and risks with an idea (see Thinkibility – Positive & Negative). Asking members outside the group to look at the idea is another way to reduce the effects of groupthink. 

Learning how to spot groupthink is vital. Signs of groupthink are a strong leader, high level of group cohesion and pressure from the outside to make a good decision.

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Pressure of a moral character is difficult to deal with. For example, the suggestion that an idea is better because it is more moral is challenging and difficult to resist since no one wants to be seen as less moral or immoral. Suggestions such as “We all know right from wrong, and this is right” are emotionally difficult to deal with. 

A company should have a Plan B or a contingency plan to minimise risks related to groupthinkThe emotional consequences of groupthink can leave many of the members feeling disillusioned and dissatisfied. Enthusiasm can fade if you feel that you do not support a decision that has been taken by the group.  

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Creating a healthy group working environment helps to ensure that the group makes good decisions. Nominal Group Technique focuses on members independently  nominating priority issues, on a scale of, for example, 1 to 5.

 

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Another method that could be used is the Delphi method. This method helps to structure the communication to ensure that consensus is achieved. Thus these methods try to prevent and minimise the impact of Groupthink.

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It is called Delphi because some researchers assumed that the forecasts by the priests of the Delphi oracle basically were compilations of information the visitors from all over the known world brought in themselves.

Basically, it is not the best strategy to strive for consensus, but for dissent.

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So encourage disagreement, difference of opinion, argument, dispute, disapproval, objection and protest over constructing consent and majority rule.

See also our earlier posts:

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Key Performance (mis) Indicators

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Key Performance Indicators are meant to keep an organisation on track. By measuring the performance over time, you are able to look at deviations and to take measures. As Wikipedia defines it: A  key performance indicator (KPI) is a type of performance measurement. An organization may use KPIs to evaluate its success, or to evaluate the success of a particular activity in which it is engaged. Sometimes success is defined in terms of making progress toward strategic goals, but often success is simply the repeated, periodic achievement of some level of operational goal (e.g. zero defects, 10/10 customer satisfaction, etc.).

The concept behind Key Performance Indicators is to build a feedback loop between input and output. Its working principle does not differ from a thermostat, which senses the temperature of a system so that the system’s temperature is maintained near a desired set-point.

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In order to get not market driven organisations more efficient the adage “The numbers tell the tale”has become fashion among governments, institutions and not-for-profit companies. There are several metrics or key performance indicators.

However, Key Performance Indicators can also lead to perverse incentives and unintended consequences as a result of employees working to the specific measurements at the expense of the actual quality or value of their work. In the social sciencesunintended consequences (sometimes unanticipated consequences or unforeseen consequences) are outcomes that are not the ones intended by a purposeful action. Perverse incentives are a type of unintended consequence. A perverse incentive is an incentive that has an unintended and undesirable result which is contrary to the interests of the incentive makers.

There are a lot of examples of bad designed Key Performance Indicators. We came across, but not exhaustive:

  • Police officers get a predetermined quota of fines to give out. The unintended effect of this KPI that the police organisation will be focused on easy to obtain files, f.i. traffic fines instead of fighting serious crime;
  • An organisation involved in handling objections has a KPI for the amount of rejected complaints. Imagine how employees will approach complaints. . .
  • It is generally accepted that the progress of students is evaluated by tests. However, student tests assess only a small part of needed knowledge, skills and attitude of students. Also, often the purpose of the test, timely warning of learning difficulties and study delays, dilutes to “a (missed) ticket to the next hurdle”;
  • An agency of child protection is responsible for placing abused or emotional neglected children in foster parents and child care institutions. It is very logic to design a KPI: like the number of placed children. If this performance is coupled to the financing of the agency, it can easily lead  to placing children out of their home, against sound indications that there is no need for or against parents objections;
  • It is complete reasonable to expect higher efficiency and experience of surgeons as a hospital performs at least 30 knee surgery or angioplasty a year. However, such a KPI can lead to more instead of less knee surgery and angioplasty, an example of a perverse effect contrary to what was originally intended (an intended solution makes a problem worse);
  •  The selling of mortgages as an end in itself, even to people who could no pay the interest, led to the bank crisis in 2008. Another example of a negative, unexpected detriment occurring in addition to the desired effect of the policy to motivate sellers to do better their best.
  • To increase the efficiency of university studies universities are judged on the number of successful students per year. It is now tempting to reduce the requirements for passing exams.
  • In order to increase the efficiency of General Practitioners many assurance companies allow for not more than ten minutes consults by patients. This KPI leads to far more referrals to medical specialists because GP’s have not much time to carefully investigate the medical complaints. This is an example of a counterproductive KPI: it is more of an “obstacle” than a help in the achieving of a productive project or an objective;
  • Crews of warships run annual series of nautical and operational exercises. Through a complex multi-factor analysis, a KPI is derived: Operational Employ-ability. Members of Parliaments asked questions when the KPI decreased to 10%, as a warship was actually deployed in a crisis;
  • Notorious are budgets: the setting of expenditure levels for each of an organization’s functions. It expresses strategic plans of business units, organizations, activities or events in measurable terms. However, such budget tends to be exhausted at the end of the year, because organizational units realise that they will be shortened in budget for next year, because last year they needed not the full budget. So, as an example, in many towns you can observe that every five to ten years the same streets and squares are completely overhauled without any need but in order to use the full budget.

Many Key Performance Indicators have unintended effects. They function as rules for behavior. Key performance Indicators are designed to notice need for adjustments of the course of an organisation. However, more often than not, they are invitations to cheat, by employees but equally by companies and institutions,  especially when financial consequences are attached to the KPI.

Whenever designing or encountering a Key Performance Indication, be warned!

 

unintended consequences

For more examples of perverse incentives, see here. For examples of unintended consequences see here.

To built up your Thinkibility skills, imagine your are the director of a hospice. You have set a thinking task: how to improve the occupancy (KPI) of the hospice. Then check your answers with How Dying Became A Multibillion-Dollar Industry.

 

 

Thinking Patterns in Science

Some time ago Robert Sheldrake  suggested ten dogmas of modern science. In a TEDx presentation he argued that science,  by using a rigorous method, has become a belief system that has become the default in the scientific community and this system is based on reductionism and  mechanical philosophy. This idea caused an uproar in the scientific community and – ironically – also the watchers of the YouTube channel “Ideas Worth Spreading”.

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As followers of Thinkibility already know, the more controversal a topic is, the more interesting. Sheldrake had apparently broken a pattern of thinking or challenged a common pattern and this was followed, as it always does,  by anger and attack. Below are the ten assumptions Sheldrake suggested in his talk.

  1. Nature acts like a machine, relations between phenomena are mechanical
  2. Nature does not have consciousness
  3. The laws of nature do not change
  4. The total mass and energy is constant
  5. Nature does not have a purpose
  6. Inherited biological properties are material
  7. Memories are stored inside the brain
  8. The mind is inside the brain
  9. Thinking do not have physical effects
  10. Only mechanistic drugs work

You may or may not agree these assumptions, but that is not the point to be taken here, in our point of view. We belief that putting these assumption in a True either/or Untrue box is a  premature approach. Of course, we could use these assumptions as preliminary hypotheses to work with, yet it is wise to acknowledge your assumptions and not regarding them as dogmas. Instead of that we could better, or even must, regard them as possibilities and triggers to question: “What if?”.

Also, as Kant argued, it is not sufficient that hypothesis are positive confirmed by experiments. Kant recommended that we should  indicate under which conditions a hypothesis would be wrong. A hypothesis is called falsifiable if it is possible to conceive an observation or an argument which proves the statement in question to be false. Could we?

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Challenging the dominant thinking patterns in science could led to a paradigm shift as Thomas Kuhn described in his book The Structure of Scientific Revolutions. A paradigm shift is a change in the basic assumptions, or paradigms, within the ruling theory of science. It is in contrast to the idea of normal or generally accepted science.

Beside our considerations above, it would be an excellent exercise in Thinkibility to think up a compelling science fiction story by challenging the standard beliefs of science.

What if ?

what if

We have written about standard patterns and possible escapes from them in the following blogposts:

Sayings and Proverbs as Thinking Patterns – Thinkibility Nibble

many hands

Many hands make light work?

Some examples of proverbs -something that is said as to be an expression of Truth are:

Other examples of sayings can be find here and here.

Sayings and proverbs are in a single sentence  condensed knowledge and experience. They  are easy to understand and to remember. Many of them are taught in schools, sayings and proverbs are easy to use and it is a great way to  communicate complex ideas.

However, we bet that you easily can argue that in some situations following the “Truth” of proverbs and sayings would lead to counterproductive and even disastrous results. There are often proverbs that contradict each other, such as “Look before you leap” and “He who hesitates is lost.” These have been labeled “counter proverbs

We have to conclude that sayings and proverbs are fundamentally logic bubbles or thinking patterns, which could be adequate in some circumstances and in other circumstances totally inadequate.

When using a saying or proverb, think about if the saying or proverb is conveying the right message in that specific situation. The same applies for using quotes the repetition of someone else’s statement or thoughts. For examples, see quoteshelp.

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“Learn till old, live till old, and there is still one-third not learned.

“It means that no matter how old you are, there is still more learning or studying left to do.

Controlled Behavior by Design

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Design has been used throughout history to control our behavior. Hausmann designed  the broad avenues in Paris with the aim to better control riots and revolutionary uproars. There are designs  that prevent you from lying on a bench, so called anti homeless benches. Citizens have built low viaducts to prevent buses going into the town to prevent low-income inhabitants to enter the town. These kinds of designs aims towards controlling behavior in  a man-made environment.

Sometimes designs are used to  encourage safe or healthy behavior.

  • Speed bumps slow down cars without any need to have a police man present. In some countries speed bumps are called sleeping policeman.
  • Red strips along a road mark the way for cyclists and increase their safety.
  • Sidelines on roads produce sounds when you drive over it, to warn you to stay on course.

Other examples are less innocent, schools, prisons and military barracks are examples of disciplinary architecture.

The arrangement of chairs affects our behavior. Each arrangement produces different interaction patterns.

  • Chairs in a meeting rooms could be arranged along a large table, at the end of the table is  the chairman.
  • The chairs could also be arranged in a full circle, or U-form.

In many merchants ships the quarters of the crews are deliberately designed to enhance possibilities of encounters with other crew members.

In government buildings, the automatic doors are  adjusted in a way that forces the entrants to slow down their speed, which in theory should have consequences for their behavior inside the building (they should act in a calm manner).  Some interpret this as a kind of systemic violence.

Artifacts  have politics. Langdon Winner says: ” The machines, structures, and systems of modern material culture can be accurately judged not only for their contributions to efficiency and productivity and their positive and negative environmental side effects, but also for the ways in which they can embody specific forms of power and authority”

We will take this idea somewhat further into the digital age. Are there architectures of control in the digital environment? Could it be that the lay-out of software programs and apps forces specific behavior and exclude other behavior?

Recently we experienced  the downfall of the de Bono Society, an information based and social networking site for people interested in de Bono’s approach to thinking. We assume that the members were familiar with the principles of Parallel Thinking – a fundamental concept in this thinking framework. Parallel Thinking is an alternative for “adversarial” thinking. The aim is to open up possibilities, to explore situations and to escape linear thinking.

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However, the approach to thinking in the de Bono Society was all but Parallel. Often contributors fell into  the trap of proving that statements were wrong, classifying arguments as false or true and blocking discussions that seem to be going in unexpected yet interesting ways. We described this mechanism already in our blog post Dialectical Thinking or Kick-Box Thinking  as basically linear thinking.

Why then was the de Bono Society a failure and a disaster for proving the value of Parallel Thinking? Were the members not skilled enough?

We don’t think so. The contributors were lured into dialectical thinking because of the linear design of site. The lay-out of the site did not encourage parallel thinking. It might even have discouraged it.  The site used the standard dialectical lay-out as used in sites as LinkedIn, Facebook, etc.  It was not designed for Parallel Thinking. As such it had unintended consequences for the thinking performed by its members.

We desperately need software and apps that are deliberately designed for Thinkibility. Software and apps that control our thinking behavior in a more constructive way.

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